XTA Heating & Repair

Thursday, Oct 29

All calls

Call

Dana Brooks

(512) 555-0133 · Joe en route, 10 min

Water is pouring under Dana’s sink. Joe is sent while she stays on the line.

Dana Brooks

Active leak, live dispatch

Dana’s line

Customer call

WranglerThanks for calling XTA Heating & Repair. What's going on?

DanaWater's pouring from under my kitchen sink, it's all over the floor!

WranglerCan you turn off the shutoff valve under the sink? What's the address?

Dana220 Elm Street. Okay, it's off, but there's water everywhere.

WranglerStay on the line, I'm checking who's nearby right now.

WranglerGood news, I've got a tech in your area. Joe's on his way and should be there in about 10 minutes.

DanaOh, thank God.

WranglerYou'll get a text with Joe's photo and live arrival time. Keep the valve off until he gets there.

Joe’s phone

Not connected

Joe is finishing a job on Maple.

  1. 1

    Urgent call

    Dana Brooks at (512) 555-0133. Water is pouring from under the kitchen sink.

  2. 2

    Valve and address

    220 Elm Street. The shutoff under the sink is off. Water is still on the floor.

  3. 3

    Nearest tech

    Joe is finishing on Maple, about 10 minutes from 220 Elm.

  4. 4

    Joe confirmed

    He is wrapping up and heading there now.

  5. 5

    Dana told live

    She stayed on the line and heard that Joe is on the way.

  6. 6

    Text sent

    Joe is on the way to 220 Elm Street. About 10 minutes. Keep the valve off until he gets there.

  7. 7

    Job added

    Urgent leak is on today’s schedule. Triaged as Emergency.

Rules on this booking

  • Passed · Emergency. Water is spreading. This goes out now, not on the next open slot.
  • Passed · Nearest tech. Joe is finishing on Maple, about 10 minutes from 220 Elm.
  • Passed · Customer still on the line. She stayed on hold while Joe was called, then heard the update live.