XTA Heating & Repair

Thursday, Oct 29

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Maria Alvarez

(512) 555-0194 · Booked today, 8:00 AM

Maria’s furnace died after hours. Your Wrangler booked 8 AM.

Maria Alvarez

No heat, after hours

WranglerThanks for calling XTA Heating & Repair. What's going on?

Maria AlvarezMy furnace died last night. It's 58 in the house.

WranglerWhat's the address?

Maria Alvarez14 Oak Street.

WranglerHave you checked the circuit breakers?

Maria AlvarezBreakers are fine.

WranglerHas this happened before?

Maria AlvarezFirst time.

WranglerWe can put you down for 8 AM to avoid an after-hours service call. Is that okay, or do you want someone within 2 hours?

Maria Alvarez8 AM is okay.

WranglerYou're booked for 8. If you need to make a change, just call back from this number and we'll know it's you.

Maria AlvarezThank you.

  1. 1

    Call came in

    Maria Alvarez at (512) 555-0194. Yesterday, 4:42 PM, after hours. 3 min.

  2. 2

    What was said

    Address, breakers, and whether it happened before.

  3. 3

    Answers pulled from the call

    Problem: No heat, 58°F · Service address: 14 Oak Street · Circuit breakers: Checked, fine · Happened before: No, first time

  4. 4

    Open time checked against your rules

    Inside 24 hours, so a late cancel is $45. 8:00 AM is the first stop. Nothing is booked before it. Tomorrow morning is inside the booking window. Called after hours. She chose 8 AM, not a visit within 2 hours, so no after-hours fee.

  5. 5

    Job booked

    Furnace, no heat · Today, 8:00–9:30 AM · 14 Oak Street

  6. 6

    Confirmation text sent

    Booked for 8:00 AM at 14 Oak Street. You chose 8 AM, so there is no after-hours fee. Diagnostic is $89, waived if we repair it.

  7. 7

    You were notified

    Maria Alvarez, today 8:00 AM, 14 Oak Street. No heat, 58°. Breakers checked. First time.

  8. 8

    File saved to Dropbox

    Jobs/2026/Alvarez-14-Oak-furnace-intake.pdf

  9. 9

    Pending invoice prepared

    Pending, sent after the job. Maria gets it once the visit is done.

Rules on this booking

  • Passed · 24-hour cancel notice. Inside 24 hours, so a late cancel is $45.
  • Passed · 30-minute buffer. 8:00 AM is the first stop. Nothing is booked before it.
  • Passed · Books up to 21 days out. Tomorrow morning is inside the booking window.
  • Passed · After-hours fee. Called after hours. She chose 8 AM, not a visit within 2 hours, so no after-hours fee.